Candidate Id: J-26-11
Gender: Female
Religion: Hindu, Brahmin
Known languages: Kannada, English, Hindi, Telugu.
Place: Bengaluru
PROFESSIONAL SUMMARY
A highly motivated and detail-oriented graduate seeking an entry-level position to kickstart a career in a professional
environment. Aiming to leverage a strong foundation in business management, technical proficiency, and excellent
interpersonal skills to contribute effectively to organizational success while continuously learning and growing within
the company.
PROFESSIONAL EXPERIENCE
Amazon India: Customer Engagement Executive (Chat Support) from May 2022 – Aug 2022, Bengaluru, Karnataka
~ Managed high-volume, real-time customer interactions via chat channels, consistently resolving complex inquiries on first contact to ensure a seamless experience.
~ Maintained high customer satisfaction (CSAT) and resolution metrics by actively engaging with clients,
understanding their underlying needs, and delivering accurate solutions.
~ Collaborated with internal cross-functional teams to escalate complex technical or logistical issues and streamline the overall communication workflow.
TECHNICAL TRAINING CERTIFICATIONS
Human Resources Certification | Udemy – 2026
~ Gained foundational knowledge in recruitment workflows, talent sourcing strategies, and HR best practices.
Accounting and Taxation Certification | Prasuta Finschool
~ Specialized training in Accounts Receivable (AR) and Accounts Payable (AP) modules.
~ Hands-on training in the SAP S/4HANA environment, focusing on General Ledger (GL), AP, and AR modules.
SAP Materials Management (MM) Trained
~ Comprehensive knowledge of the complete Procure-to-Pay (P2P) cycle, including Master Data configuration
(Material, Vendor, and Info Records), Purchase Requisitions, RFQs, Purchase Orders, Goods Receipt (GR), Invoice
Verification, Inventory Management, and Material Requirement Planning (MRP).
IT Networking & Cyber Security
~ Trained in network infrastructure, protocols, and digital security best practices.
Completed a 45-day internship as an IT & Networking Trainee.
ACADEMIC PROJECTS
Project Trainee | Manvi Pattana Sahakari Bank
During Bachelor’s Degree
~ Gained practical exposure to commercial banking operations and credit risk assessment.
~ Assisted in the evaluation of financial statements for loan processing and management of advances.
~ Ensured compliance with banking guidelines during the documentation and verification process.
EDUCATION
~ Bachelor of Business Administration (BBA), Specialization: Business Management – 2020
~ CS Foundation – Institute of Company Secretaries of India – 2020
CORE COMPETENCIES
~ Customer Engagement: Skilled in maintaining professional relationships and driving positive client interactions.
~ Financial Literacy: Understanding of mutual fund performance metrics and risk-adjusted analysis.
~ Technical Proficiency: Skilled in SAP S/4HANA navigation and enterprise networking basics.
ACHIEVEMENTS AND EXTRA-CURRICULARS
State-Level Athlete: Competed at the state level in Cricket, Throwball, and Shotput, demonstrating strong teamwork
and leadership.
Professional Workshops:
~ Participated in a Bombay Stock Exchange (BSE) Workshop.
~ Attended the Investor Awareness Program (IAP) conducted by Aditya Birla Sun Life Mutual Fund.